Returns & Exchanges

At Cozy Outlets, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all unworn fashion items. If your new favorite outfit isn't the perfect fit, we are here to make the exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via our portal and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your returned items, we will process your refund or ship your exchange within 5-7 business days.