Frequently Asked Questions
Everything you need to know about shopping with Cozy Outlets.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by destination, usually ranging from 10-15 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your process.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own to compare against our specific measurements for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our support team via live chat.
Are your materials sustainably sourced?
At Cozy Outlets, we prioritize comfort and ethics. 80% of our lounge collection is made from organic cotton and recycled polyester to reduce our environmental footprint.